FAQ

What photo works best?

A clear, well-lit photo at your pet's eye level, with the face fully visible. Phone photos are perfect.

Can you do two pets in one portrait?

Yes. Send a photo of each and say "together" in your order note. Email us first and we'll confirm.

Can you paint a pet who has passed?

Yes, from any clear photo, even an old one. Many people choose charcoal or soft oil, with a line like "Forever in our hearts".

How long does it take?

About 1 to 2 weeks in total: the portrait, printing, then shipping.

Can I add their name?

Yes. Type it in the Pet's name box on the product page. For a short line, add it in the order note at checkout.

Is it a real painting?

It's a fine-art portrait made from your photo and printed on the piece you choose. We check it by hand against your photo before it's printed.